RAPID HOMES · 10 OCTOBER 2026
Submit a written complaint to the email or postal address above. Please provide your name, reply contact details, complaint description and, if available, case identifier. There is no complaint submission form on this website: the email link opens your own email application.
Sales enquiries are received through the contact form .
As a consumer, you may complain orally or in writing. We examine oral complaints immediately and remedy them where necessary. If immediate investigation is impossible or you disagree with the action taken, we prepare a record. For an in-person complaint, we give you a copy on site; for a phone complaint, we send it with the substantive response and assign a unique identifier.
We provide a substantive written response to written complaints within 30 days of receipt, in a verifiable manner, unless an applicable rule sets a different deadline. We explain the reasons for rejection.
If we reject a complaint, we identify the competent authority or conciliation board and its contacts according to the matter, and state the position regarding a general submission declaration. This website does not assert such a declaration in advance.
The written complaint or record of an oral complaint, and a copy of the substantive response, are retained for 3 years . The legal basis is a legal obligation under Article 6(1)(c) GDPR and section 17/A(7) of the Consumer Protection Act. This period applies to complaint records, not every sales enquiry. Further details are in the privacy notice.
If an attempt to resolve a consumer dispute directly with the business fails, you may initiate a free conciliation procedure. The business has a duty to cooperate.
Generally, the board for the consumer's residence, place of stay or registered office acts; if there is no Hungarian address, the business's registered office applies. Consumers may name another conciliation board in their request. The list below helps you contact the appropriate board.
Names follow Annex 2 of the Consumer Protection Act, which uses “County”. Contacts were checked against the boards' own websites on 10 October 2026.
Area: Borsod-Abaúj-Zemplén, Heves and Nógrád.
Registered office: 3525 Miskolc, Szentpáli utca 1.
Postal address: 3501 Miskolc, Pf. 376.
Telephone: +36 46 501 091
Ongoing cases: +36 46 501 871
Email: bekeltetes@bokik.hu
Area: Budapest.
Registered office: 1016 Budapest, Krisztina körút 99., I. em. 111.
Postal address: 1253 Budapest, Pf. 10.
Telephone: +36 1 488 2131
Email: bekelteto.testulet@bkik.hu
Area: Baranya, Somogy and Tolna.
Registered office and postal address: 7625 Pécs, Majorossy Imre utca 36.
Telephone: +36 72 507 154
Email: info@baranyabekeltetes.hu
Area: Bács-Kiskun, Békés and Csongrád-Csanád.
Address: 6721 Szeged, Párizsi körút 8–12.
Telephone: +36 62 549 392
Email: bekelteto.testulet@cskik.hu
Area: Fejér, Komárom-Esztergom and Veszprém.
Registered office: 8000 Székesfehérvár, Hosszúsétatér 4–6.
Postal address: 8050 Székesfehérvár, Pf. 357.
Telephone: +36 22 510 310
Email: bekeltetes@fmkik.hu
Area: Győr-Moson-Sopron, Vas and Zala.
Registered office and case-handling address: 9022 Győr, Szent István út 10/A.
Telephone: +36 96 520 200
Email: bekelteto.testulet@gymsmkik.hu
Area: Hajdú-Bihar, Jász-Nagykun-Szolnok and Szabolcs-Szatmár-Bereg.
Address: 4025 Debrecen, Vörösmarty utca 13–15.
Telephone: +36 52 500 743, +36 52 500 745
Email: bekelteto@hbkik.hu
Area: Pest.
Registered office and postal address: 1055 Budapest, Balassi Bálint utca 25., IV. em. 2.
Telephone: +36 1 792 7881
Email: pmbekelteto@pmkik.hu
Initiating a procedure: the board does not accept requests initiating proceedings by email. Use the online, postal or official electronic gateway submission method specified on its website.
Official website and submission methods ↗Hungarian Act CLV of 1997, section 17/A and Annex 2; MKIK national board directory. The contact cards link to each board's official website.